Frequently asked questions
What is the warranty of Coffeeza machines?
Your Coffeeza Finero Next/ Frothimo and Lattisso One-Touch coffee machines come with standard 1 Year Warranty from the date of purchase covering internal parts, labor and 2-way shipping (to-and-fro Coffeeza Service Centre). External spare parts are not covered under warranty and will be charged extra, along with the shipping cost.
What if there is a defect in the machine?
If any manufacturing defect is found in the first 14 days (from invoice date), then your product will be eligible for an instant replacement. However, we will ship the replacement only upon receiving the defective unit back. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Machine collection and re-shipping charges will be borne by us. Please contact Customer Care immediately if this is the case. Our technical support team will first need to understand the nature of the defect before arranging pickup using our courier partner.
I have a technical question around my Coffeeza machine. Who can I ask?
You can contact our Customer Care team on toll free no. 1800 123 5171. Our lines are open from Monday to Saturday from 09.00 AM to 6.00 PM. (excluding Holidays). You can also drop us an email on write@coffeeza.com
Where can I get assistance on how to use Coffeeza machines?
We have tutorial videos for the use and care of your Coffeeza machines. Click here to view the videos. If you need further assistance on our machines, please refer to the user manual or contact our Customer Service team directly on toll-free number 1800 123 5171 or email at write@coffeeza.com. Our team will be happy to assist you.
How long does it take to froth the milk?
It takes about 2 to 4 mins depending on the type of beverage you are preparing, after which the machine turns off automatically.
Why are there two types of whisks given with the frother?
There are two whisks that come witht the Frothimo milk frother, the one with spokes is for heating and frothing, while without is just if you want to heat milk.
What type of milk gives the best froth?
We suggest using full fat, whole or partially skimmed milk that comes in Tetra packs only. Keep this milk refrigerated for best results. Please note that milk frothing can be inconsistent due to the milk quality and temperature, external climate as well as machine use as it is not a commercial machine. One however can be assured of good quality froth always.
Can this machine froth Oat milk?
This frothimo is also ideal for lactose intolerant coffee lovers who cannot consume dairy. While the froth quality will not be as great as regular milk, if works will with oat and soy milk.
How to make hot chocolate with the frother
The frother has an inbuilt hot chocolate function, first place the frothing whisk into the ju, and then just add some cocoa powder along with milk. Select the hot chocolate function and thats it.
How much milk do I add into the frother?
There are 3 lines with minimum and maximum markings inside the steel jug. The top most line is the MAX fill level if you are only heating milk. The second line is the MAX fill level for frothing milk (since frothed milk expands). The third line is the MIN fill level. If you go over the MAX fill level, it could cause the milk to spill out of the top or lead to leakage or scalding.
Refer to the guide below to ensure that you are following the right milk level for the type of drink you are preparing