FREE Finero Mini Machine with 25 Capsule Boxes – Choose Your Favorite Flavours
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Frequently asked questions
What is the warranty of Brand New Coffeeza machines?
Your New Coffeeza Finero Next/ Frothimo and Lattisso One-Touch coffee machines come with standard 1 Year Warranty from the date of purchase covering internal parts, labor and 2-way shipping (to-and-fro Coffeeza Service Centre). External spare parts are not covered under warranty and will be charged extra, along with the shipping cost.
What if there is a defect in the machine?
If any manufacturing defect is found in the first 14 days (from invoice date), then your product will be eligible for an instant replacement. However, we will ship the replacement only upon receiving the defective unit back. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Machine collection and re-shipping charges will be borne by us. Please contact Customer Care immediately if this is the case. Our technical support team will first need to understand the nature of the defect before arranging pickup using our courier partner.
I have a technical question around my Coffeeza machine. Who can I ask?
You can contact our Customer Care team on phone no. 8208760952. Our lines are open from Monday to Saturday from 09.00 AM to 6.00 PM. (excluding Holidays). You can also drop us an email on write@coffeeza.com
Where can I get assistance on how to use Coffeeza machines?
A. We have tutorial videos for the use and care of your Coffeeza machines. Click here to view the videos. If you need further assistance on our machines, please refer to the user manual or contact our Customer Service team directly on toll-free number 1800 123 5171 or email at write@coffeeza.com. Our team will be happy to assist you.
Can I use Nespresso capsules in Coffeeza machines?
Yes, Coffeeza capsule machines are compatible with all Nespresso® Original Line capsules. These machines are not compatible with Nespresso® Vertuo machines.
What type of water should I use in my coffee machine?
We recommend that you use filtered water and refill the water tank regularly.
How do I maintain my Coffeeza capsule machines?
Follow the user manual that came with the machine. Descale your coffee machine on a regular basis. Do not keep empty capsules in the machines. Clean the removable parts regularly. Check these videos for more details.
At what intervals does the Coffeeza capsule coffee machine need to be descaled?
Your Coffeeza coffee machine needs to be descaled once in 6 months. For assistance on the descaling process, click here or contact our Customer Care on 1800-123-5171
