Customer Service & Order Processing Executive - Hiring

Position: Customer Service & Order Processing Executive

Location: Verna, Goa                                                                                         

Department: Sales Support

Education Qualification: Bachelor’s Degree 

Work Experience: Min. 1-2 years of experience in Customer Service/Customer Support

Key skills: Customer Support, Customer Service, Customer Query, Customer Complaints, Product Query, Client Communication, CRM, Service Team Coordination, Marketing Research

Job Responsibilities:

  • Customer calling and support (Customer complaints, Order query, Product information).
  • Creating & resolving customer tickets on customer support desk.
  • Submission of MIS report to the management.
  •  Managing CRM software and Abandoned cart.
  • Coordinating with the technical team for the repairs.
  • Handling Sales Order, Packaging, Invoice, shipment and closing the order.
  • Coordinating with the courier Partners.
  •  Responsible for Ecommerce websites order processing.
  •  Responsible for contributing information, ideas, and research to help develop marketing strategies.



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Espresso Machines