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Your New Coffeeza Finero Next/ Frothimo and Lattisso One-Touch coffee machines come with standard 1 Year Warranty from the date of purchase covering internal parts, labor and 2-way shipping (to-and-fro Coffeeza Service Centre). External spare parts are not covered under warranty and will be charged extra, along with the shipping cost.
If any manufacturing defect is found in the first 14 days (from invoice date), then your product will be eligible for an instant replacement. However, we will ship the replacement only upon receiving the defective unit back. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Machine collection and re-shipping charges will be borne by us. Please contact Customer Care immediately if this is the case. Our technical support team will first need to understand the nature of the defect before arranging pickup using our courier partner.
You can contact our Customer Care team on toll free no. 1800 123 5171. Our lines are open from Monday to Saturday from 09.00 AM to 6.00 PM. (excluding Holidays). You can also drop us an email on write@coffeeza.com
A. We have tutorial videos for the use and care of your Coffeeza machines. Click here to view the videos. If you need further assistance on our machines, please refer to the user manual or contact our Customer Service team directly on toll-free number 1800 123 5171 or email at write@coffeeza.com. Our team will be happy to assist you.
Yes, Coffeeza capsule machines are compatible with all Nespresso® Original Line capsules. These machines are not compatible with Nespresso® Vertuo machines.
We recommend that you use filtered water and refill the water tank regularly.
Follow the user manual that came with the machine. Descale your coffee machine on a regular basis. Do not keep empty capsules in the machines. Clean the removable parts regularly. Check these videos for more details.
Your Coffeeza coffee machine needs to be descaled once in 6 months. For assistance on the descaling process, click here or contact our Customer Care on 1800-123-5171
We're proud to offer a diverse range of unique blends made with AA/AAA grade specialty Indian coffee, perfect for helping you #enjoythepause in today's fast-paced world. A highly experienced team of SCA-certified coffee roasters and cuppers at our European-standard facility curates the finest blends, ensuring every cup embodies excellence.
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